Refund policy

At LeCavist, we want you to feel confident in your wine fridge purchase. If for any reason you're not completely satisfied, we offer a 7-day return policy from the date you receive your wine fridge.

Customer Change of Mind

If your item has not been unboxed and packaging remains intact, we are able to accept the return for a full refund, provided you notify us within 7 days of the date of delivery. If your item has been unboxed but remains unused, we can provide a store credit minus a restocking fee of 20% of the invoiced value, provided you notify us within 7 days of the date of delivery.

For all customer error returns, the cost of return freight is the customer's responsibility. You may either arrange the return shipment yourself, or request that we organise it on your behalf — in which case you will be invoiced for the full freight amount as quoted prior to collection.

Your refund or credit will be processed once the item has been returned and assessed to be in good condition. Please note that items that have been used or installed are not eligible for return, for either a store credit or a refund.

To be eligible:
-Your wine fridge must be unused, uninstalled, and in the same condition you received it.
-It must be in its original packaging, with all accessories and documentation.
-You’ll need to provide proof of purchase, such as your receipt or order confirmation.
-To start a return, please email us at hello@lecavist.com. If your return is approved, we’ll issue you a return shipping label along with clear instructions on where and how to send your wine fridge back.
-Please do not send your wine fridge back without first contacting us – it will not be accepted.

Damaged or Incorrect Items
We take great care in packaging and delivering your wine fridge, but if something’s not right:
-Inspect your order as soon as it arrives.
-If your wine fridge is damaged, defective, or if you received the wrong item, contact us immediately at hello@lecavist.com.
-We’ll review the issue and work to resolve it as quickly as possible.

Non-Returnable Items
Unfortunately, we cannot accept returns on:
-Sale items
-Gift cards
-Exchanges

Need a different wine fridge model or size?
The fastest way is to:
-Return your current wine fridge following the return process.
-Once your return is accepted, place a new order for your preferred model.
-Please note: return freight costs are the responsibility of the customer.

Refunds
Once your returned wine fridge arrives and is inspected, we’ll notify you of the outcome:
-If approved, a refund will be issued to your original payment method.
-Please allow time for your bank or credit card provider to process the refund — this may take several business days.

Still Have Questions?
We're here to help with anything related to your wine fridge order.
Email: hello@lecavist.com

LeCavist NZ – Premium wine fridges. Hassle-free service.
Because storing wine should be simple – and so should returns.