Live Chat: Weekdays 9am to 5pm Click on the chat icon located at the bottom right of the screen to get started.
Osass Australia Pty Ltd NZBN: 9429052332852
Shipping and Returns
We offer fast and reliable shipping for all our items. Most deliveries arrive within 5 business days. For South Island orders, delivery can take up to 15 business days.
For any questions regarding your order, please contact our customer service team for assistance.
Return Policies
Provided the conditions in our refund policy have been met, refunds will be processed using the original form of payment. You can return an item purchased online by posting it to us. Please contact customer service for return address. Please note that delivery costs will be excluded from the refund unless goods are returned in accordance with your statutory rights (e.g. they are faulty or not as ordered).
The items with the original receipt are returned within 30 days of purchase.
Items must be in the original condition as purchased with all labels/tickets attached.
Provided the conditions in our refund policy have been met, refunds will be processed using the original form of payment. You can return an item purchased online by posting it to us. Please contact customer service for return address. Please note that delivery costs will be excluded from the refund unless goods are returned in accordance with your statutory rights (e.g. they are faulty or not as ordered).